![]() ![]() Roundtrip shipping of loaned equipment is the responsibility of the customer. As available, Raptor Scientific may loan subsystems or components to customers, at no additional cost, while their system is being repaired. Priority Repair for systems returned to Raptor Scientific for serviceīasic Support includes priority repair which has a goal of completing the repair within one (1) week after receipt of customer contractual authorization and funding, assuming the parts required for the repair are available. Calls must be made during normal working hours. This allows users to contact Raptor Scientific for troubleshooting and problem resolution via email or phone. ![]() Support periods extending beyond one (1) year will be quoted at the annual rate, for full years, and will be prorated based off of the annual rate for partial years (e.g. Hardware upgrades are not considered repair actions and will be quoted appropriately.īasic Support provides one (1) year of support for one (1) system. Unapproved customer modifications are not covered and will not be repaired by Raptor Scientific. Without this minimum level of support, Raptor Scientific will not be able to service or troubleshoot customer systems. The system evaluation is covered under the Basic Support at no additional cost and any necessary repairs will be quoted on a T&M basis. If problems are not able to be resolved via phone or email support, customers have the option to send their system to Raptor Scientific for evaluation and repair. Results traceable to Primary Standards – All reported performance values are traceable to the US NIST (National Institute of Standards and Technology).īasic Support entitles customers to phone and email support for troubleshooting system failures and problem resolution. Key BenefitsĪccuracy of Test Results – Once we certify your instrument, you can be certain that the mass properties measurement results that you get are accurate to within the specifications of the machine.Īccuracy of Verification Method – The accuracy of our verification methods is often more than 10 times the rated performance of the system being evaluated. And if it is not, we perform maintenance service on your machine to restore it to original specifications. We use calibrated masses and distances to certify that your instrument is within its accuracy specifications for center of gravity, moment of inertia, product of inertia, and dynamic unbalance measurement. We are NIST certified for the measurements of mass and distances, the two quantities used in mass properties. We test and certify mass properties equipment from all manufacturers. How do you make sure that your mass properties instrument performs within factory specifications? Do you need to certify your instrument in order to prove the validity of your test results? Raptor Scientific is here for you. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |